Help Center / Troubleshooting / My calendar is not syncing
My calendar is not syncing
What to check when appointments do not appear, or the connection asks to be reconnected.
Open Account, Calendar.
- "Needs reconnecting": the connection has lapsed, usually because access was removed or a password changed. Press Connect again.
- Appointments are missing: check that Put my Spotbookr appointments on my calendar is selected, then press Sync now. Only confirmed and booked items for you, from yesterday to sixty days ahead, are placed.
- Tasks are missing: only open tasks that are assigned to you and have a due date appear, as all-day reminders.
- Times are still offered when I am busy: check that Do not let anyone book me when my calendar says I am busy is selected on the calendar that holds those events. Events marked "free" in your calendar do not block bookings.
- Google says the app is not verified: choose Advanced, then Go to Spotbookr Business.
- Microsoft says an administrator must approve: your organization has chosen to approve new apps itself. Ask whoever looks after Microsoft 365 there to approve Spotbookr Business.
Changes normally appear within a couple of seconds, and a background check runs every ten minutes.
Did this not answer it? Write to support@spotbookr.com.
